Política de reembolso

At Glowgift, customer satisfaction is important to us. This Refund Policy explains the terms and conditions under which refunds or replacements may be issued for purchases made through glowgift.co.uk.

By placing an order on our Website, you agree to the terms outlined in this Refund Policy.

1. Dropshipping Notice

Glowgift operates as a dropshipping store. This means products are shipped directly from third-party suppliers and manufacturers.

Due to the dropshipping model:

  • Shipping times may vary depending on supplier location and destination
  • Products may arrive in separate packages if multiple items are ordered
  • Packaging may differ from images shown on our Website

2. Refund and Replacement Eligibility

You may request a refund or replacement if your product meets one of the following conditions:

  • The product arrives damaged
  • The product arrives defective
  • The product is broken during shipping
  • The product does not function properly upon arrival

All refund and replacement requests must follow the proof requirements described in this policy.

3. Video Evidence Requirement for Damaged or Defective Items

To qualify for a refund or replacement due to damaged or defective products, customers must provide clear video evidence.

Photo evidence alone is not sufficient for damage-related claims.

The required video must clearly show:

  • The shipping label with tracking number visible
  • The condition of the outer packaging
  • The product clearly shown inside the package
  • The damage or defect clearly visible
  • The issue demonstrated clearly (if the item is electronic or functional)

Glowgift reserves the right to reject claims if the video proof is unclear, incomplete, or missing.

4. Return Requirement for Refund or Replacement

In some cases, Glowgift may require the customer to return the item before a refund or replacement can be processed.

If a return is required:

  • The return address will be provided by Glowgift Customer Support
  • Customers must return the item only to the address provided
  • Customers are responsible for return shipping costs

Glowgift is not responsible for lost returns if the customer ships the item to an incorrect address.

5. Refund or Replacement Processing Time (7 Days)

If Glowgift requires the customer to return the item, the refund or replacement will only be processed after the returned product has been received and inspected.

Once Glowgift receives the returned item, we will process either:

  • a full refund, or
  • a replacement shipment

within 7 business days, depending on product availability and supplier confirmation.

6. Refund or Replacement Options

If your request is approved, Glowgift will provide one of the following solutions through our Customer Support team:

Option 1: Full Refund

A refund will be issued to the original payment method used at checkout after the returned product is received and confirmed.

Option 2: Replacement Product

A replacement product will be shipped after the returned product is received and confirmed.

The final resolution will depend on supplier confirmation and product availability.

7. How to Request a Refund or Replacement

To request a refund or replacement, customers must contact Glowgift Customer Support:

Email: support@glowgift.co.uk
Website: glowgift.co.uk

When contacting us, please provide:

  • Order number
  • Full name
  • Description of the issue
  • Clear video evidence of the damage or defect

Glowgift will review the request and respond within 2 to 5 business days.

8. Refund Processing Time

Once approved, refunds will be processed within 5 to 10 business days after the returned product has been received and inspected. The exact processing time depends on your payment provider or bank.

9. Non-Refundable Cases

Glowgift does not offer refunds or replacements in the following situations:

  • Customer changes their mind after placing an order
  • Incorrect shipping address provided by the customer
  • Claims submitted after the allowed claim period
  • Customer fails to provide clear video evidence
  • Minor cosmetic differences that do not affect product performance
  • Damage caused by customer misuse, mishandling, or improper installation
  • Shipping delays caused by customs, carriers, weather, or other external factors
  • Returned items shipped to an address not provided by Glowgift Customer Support

10. Lost or Missing Packages

If your tracking information confirms that your package is lost, please contact Glowgift.

We may offer a replacement shipment or refund depending on supplier confirmation and carrier investigation results.

Customers must contact us within 14 days of the estimated delivery date.

11. Chargebacks and Disputes

Glowgift encourages customers to contact our Customer Support team before filing a chargeback or dispute.

Unapproved chargebacks may delay the resolution process and could result in future order restrictions.


12. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Business Name: Glowgift
Website: glowgift.co.uk
Email: support@glowgift.co.uk