Return policy
Thank you for shopping at Glowgift. We take pride in creating handcrafted epoxy lamps and resin art pieces with care and attention to detail. If you’re not fully satisfied with your purchase, we’re here to help.
🔁 Returns
We accept returns under the following conditions:
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You must request a return within 14 days of receiving your item.
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The item must be unused, undamaged, and in its original packaging.
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Custom-made or personalized items are non-refundable, unless damaged or defective.
To start a return, please contact us at:
📧 support@glowgift.co.uk
Include your order number and clear photos if the item is defective or damaged.
Do not return items without contacting us first. Unauthorized returns may not be accepted.
💸 Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note:
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Shipping fees are non-refundable.
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We are not responsible for return shipping costs unless the item was defective or an error was made on our end.
🛠️ Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect:
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Contact us within 48 hours of delivery.
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Provide photos of the product and packaging.
We’ll either:
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Send you a replacement (if available), or
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Issue a full refund, including any shipping costs.
🚫 Non-Returnable Items
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Custom-designed or personalized lamps
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Gift cards
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Final sale or clearance items
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Items returned after 14 days
📦 Return Shipping
Unless the product is defective or we made an error:
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You will be responsible for the cost of return shipping.
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We recommend using a tracked service, as we are not liable for lost returns.
Returns should be sent to:
📍 Glowgift Handmade Returns Department
[Full address will be provided via email upon return approval]
❓Need Help?
We’re happy to assist with any issues. Please reach out via:
📧 support@glowgift.co.uk
Glowgift – Crafted with care, delivered with love.
Your happiness matters to us. 💫
