Terms of service

Glowgift ("we," "us," or "our") operates the website glowgift.co.uk. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or make a purchase.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from glowgift.co.uk, we may collect the following types of information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (if provided)

Payment Information

Payments are processed securely through third-party payment providers. Glowgift does not store or have direct access to your full payment card details.

Order Information

  • Products purchased
  • Order history
  • Transaction details
  • Delivery status and tracking information

Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and browsing activity
  • Cookies and usage data

2. How We Use Your Information

Glowgift uses your information to:

  • Process and fulfill orders
  • Deliver products to the correct address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our Website and customer experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

Glowgift may use cookies and similar technologies to improve Website functionality and performance.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our Website
  • Improve product offerings and marketing campaigns

You may disable cookies through your browser settings, but some Website features may not work properly.

4. Sharing Your Information

Glowgift may share your personal information with trusted third parties only when necessary, including:

  • Shipping and logistics partners
  • Dropshipping suppliers and manufacturers
  • Payment processing providers
  • Website analytics services
  • Marketing and advertising platforms (if applicable)

We do not sell, rent, or trade your personal data to unauthorized third parties.

5. Product Manufacturing, Materials, and Country of Origin Disclosure

Glowgift products are manufactured and processed through third-party suppliers. Some of our products are custom-made or outsourced and produced in China

All products are legally sourced and supplied with proper commercial documentation and trade compliance records from our suppliers.

In addition, Glowgift ensures that the materials used in our products are:

  • Environmentally friendly and safe for use
  • Made from authentic and genuine materials

This disclosure is provided for transparency regarding product origin, sourcing, and product quality standards.

6. Data Security

Glowgift takes appropriate security measures to protect customer information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage method is 100% secure. By using our Website, you acknowledge that you provide personal data at your own risk.

7. Data Retention

We retain customer information only as long as necessary to:

  • Provide our services
  • Fulfill legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Object to or restrict certain data processing activities
  • Withdraw consent for marketing communications

To request any of these actions, please contact us at the email listed below.

9. Third-Party Links

Our Website may contain links to third-party websites. Glowgift is not responsible for the privacy practices, policies, or content of external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Children’s Privacy

Glowgift does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

11. Changes to This Privacy Policy

Glowgift reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Business Name: Glowgift
Website: glowgift.co.uk
Email: support@glowgift.co.uk