Shipping policy
Thank you for shopping with Glowgift!
We’re committed to delivering your handmade epoxy lamps and resin creations with care and reliability. Please review our shipping policy below for all domestic and international orders.
📦 Processing Time
All of our products are handcrafted to order. Please allow:
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2–5 business days for processing and packaging before shipment.
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Custom or pre-order items may take 7–14 business days depending on complexity. We’ll keep you informed via email.
🚚 Shipping Rates & Delivery Estimates
We offer worldwide shipping with tracking for every order.
| Region | Estimated Delivery Time | Shipping Rate |
|---|---|---|
| United Kingdom | 2–4 business days | £3.99 or Free over £70 |
| Europe | 5–9 business days | Calculated at checkout |
| USA & Canada | 7–12 business days | Calculated at checkout |
| Rest of the World | 10–20 business days | Calculated at checkout |
✨ Free UK shipping on orders over £70
📦 All orders include tracking info sent via email once dispatched
🌍 International Shipping
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Customers are responsible for any customs duties, taxes, or import fees.
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Delivery times may vary depending on customs clearance delays.
📫 Shipment Confirmation & Tracking
Once your order is shipped, you will receive:
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A shipment confirmation email
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A tracking number to follow your package
Please check your spam folder if you do not receive a confirmation.
❗ Shipping Delays
We do our best to meet estimated delivery times, but delays may occasionally occur due to:
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Weather conditions
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Courier issues
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Global shipping disruptions (e.g. holidays, customs)
If your order is significantly delayed, please contact us at support@glowgift.co.uk.
💥 Damaged or Lost Packages
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If your item arrives damaged, please contact us within 48 hours with photos of the product and packaging.
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If your item is lost in transit, we’ll work with the carrier to resolve the issue or offer a replacement/refund if applicable.
🧾 Incorrect Shipping Information
Please ensure your shipping address is correct before placing the order.
We are not responsible for packages delivered to incorrectly provided addresses.
📮 Returns & Refunds
Please refer to our Return Policy for details on returning or exchanging your item.
If you have any questions, feel free to reach out via:
📧 support@glowgift.co.uk
We're happy to assist!
Glowgift – Handmade Art That Lights Up Your World. 💡✨
